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February 18, 2005
mjberger.com email problems
If you've tried to send email to anyone at mjberger.com over the last couple of days you might have had problems. I host this site and my email with your-site.com. They are cheap, offer pretty basic hosting, and have been fairly reliable. Nothing great or outstanding but just what I was looking for in a host. That is until now. Obviously, having email down for 2 days is really bad. There customer service hasn't been great concerning it. They did nothing to proactively inform me of the problems. It took several hours to get an email response back (to another email obviously). It looks like most mail is starting to come through now but they still haven't enabled webmail yet.
All of this I can deal with, but now it looks like they are trying to hide the fact that they are having outages. On their members only technical support boards people started posting how they are considering moving to other hosts. Rightfully so I say. But instead of being open about it and resolving their customers' complaints they've totally shut down the message boards! Not only does this prevent people from getting status updates about the servers and making any new complaints, I'm wondering if those posts will be missing when the message boards come back up.
Thanks your-site.com for a lesson in how to not handle your customers' problems.
[Update] Looks like everything is ok with the message boards now. There was just some problem with logins.
Posted by mikel at February 18, 2005 03:15 PM
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